Client Perspectives
What organisations say
after working with us
We share client perspectives here because they tend to be more specific than anything we could write about ourselves.
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Organisations
4.8
Avg. rating
8
Years active
9
Sectors served
What Clients Say
In their own words
Rosnani Lim
Director, logistics firm · Shah Alam
We came to Quillfern not knowing what we were looking for — just a feeling that something about how our teams worked together had shifted after a period of growth. The observation note they produced was surprisingly specific. I kept going back to a paragraph about our Monday briefings. It was written exactly the way I would have described it if I'd had the words.
April 2025
Azri Yusof
Head of People, tech startup · Petaling Jaya
The Team Rituals Workshop came at a point when our stand-ups had become a bit of a ritual in the worst sense — everyone attending, nothing really happening. The written rituals reference that came out of it is something we still use. I'll be honest, the first workshop was a bit slow to get going, but by the second one the team had genuinely engaged with the material.
March 2025
Cheryl Png
COO, property management · Klang Valley
We are now seven months into the Stewardship Retainer. What I value most is having someone outside the organisation who reads the monthly review carefully and responds to it. The fortnightly calls are useful, but the written exchange is where I find myself thinking more clearly. It is a different kind of advisory relationship.
April 2025
Hamid Krishnan
Founder, manufacturing SME · Klang
The price of the observation note felt right for what we got. A six-page document that named three things I hadn't been able to put into words in two years of running the company. It was not a comfortable read, but it was accurate. That is what I asked for.
April 2025
Siti Tan
HR Manager, retail group · Subang Jaya
Working with Quillfern helped me have a conversation with senior leadership that I had been trying to start for months. The observation note gave me something concrete to point to. What I appreciated was that they stayed within their scope — they were clear that they are culture advisers, not HR consultants, which is exactly what we needed at that point.
March 2025
Jerome Ooi
Operations Lead, professional services · KL
The rituals reference document we produced with them is now part of how we onboard team leads. It was designed collaboratively in the workshops, so people felt ownership of it. Nine months on and we still run the quarterly retrospective the way we designed it together.
April 2025
Case Studies
How the work unfolded
Case Study — Observation Note
A 45-person logistics firm in Shah Alam
Challenge
The company had grown from 18 to 45 staff over two years. The founding team felt something had changed in how people communicated, but could not describe it specifically enough to address it. Staff survey scores were stable, which made it harder to identify what was different.
What We Did
We ran five staff conversations across warehouse, operations, and administrative teams, following written ground rules agreed with the founding director. The observation note focused on three language patterns that appeared consistently across conversations and described their relationship to the meeting cadence.
Outcome
The leadership team used the note to redesign their monthly all-hands format. The director described the note as "the first time someone had written down what we were all sensing." Delivered in four weeks from briefing. Cost: RM 560.
"It was written exactly the way I would have described it if I'd had the words." — Rosnani Lim, Director
Case Study — Team Rituals Workshop
A product team at a Petaling Jaya technology firm
Challenge
The eight-person product team had accumulated four standing meetings over three years. Two of these had no clear owner or purpose anymore. The weekly stand-up had expanded to 45 minutes and was attended by people who had nothing to contribute to most of it.
What We Did
The three-week engagement included an audit conversation with the Head of People, two facilitated workshops with team leads, and production of a written rituals reference that the team helped design. The workshops were conducted in English with some Bahasa Malaysia, per the team's preference.
Outcome
The team retired two standing meetings and redesigned the stand-up to a 15-minute format with a shared written format. The rituals reference document was adopted as part of new team lead onboarding nine months later. Cost: RM 2,300.
"Nine months on and we still run the quarterly retrospective the way we designed it together." — Jerome Ooi, Operations Lead
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Contact information
Telephone
+60 3-5611 9847Address
Block A1, Sunway Geo Avenue, Subang Jaya, Selangor
Hours
Mon – Fri
9:00 am – 6:00 pm MYT
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